This short article is relevant for mortgage professionals (lenders, brokers, and specialists at credit unions and banks) to understand the potential and application of back-end automation in their industry.
Although most technology investments within the mortgage industry have been focused on “front-end” innovation, there is now increasing realization of the huge opportunity to streamline back-end processing.
Mortgage origination is undeniably a complex service, which is perhaps why processing still relies on labor-intensive fulfillment from highly specialized agents. However, this complexity combined with the repetitive nature of many processes in the lifecycle of a loan makes it an ideal recipient of benefits from Intelligent Automation.
Intelligent automation (IA) is the next step from robotic process automation (RPA) as it includes the features of artificial intelligence (AI) to complete tasks that are less structured, require advanced comprehension of context, and not simple repetition.
While robotic process automation of simple repetitive tasks within the boundaries of “yes” “no” and “if-then” variety is sufficient to address a number of back-end mortgage processes, it is believed that enhancing the same with artificial intelligence will unlock an even greater capability for dealing with unstructured tasks such underwriting analysis to extracting and validating information from non-standard forms within the post-closing audit process.
Overall, the application of intelligent automation in the mortgage industry promises incredible speed and improved accuracy at a lower cost.
One of the more obvious benefits of intelligent automation is that robotic “agents” are capable of running through a waterfall of data and workflow tasks between systems in literal seconds. This is particularly critical in the mortgage industry to reduce overall cycle times which are still on average 45 days to obtain a standard home loan.
As any professional in the industry can attest, delayed cycle times are a significant contributor to customer reversals and can make the difference in securing greater satisfaction vs competitors.
Data and informational errors within the mortgage industry are all treated as critical issues are they have the potential to stall the entire loan process. As such, as an industry, we have developed complex triangulation workflows to ensure the correct data is double-checked several times within the entire origination process which has inadvertently increased the time, effort, and cost of processing.
The use of intelligent automation significantly improves accuracy not only because the verification and quality assurance of loan packets can be automated, but mainly due to the fact that robotic “agents” can be expected to operate largely error-free during the initial task.
The immediate benefit of reducing cost of manual processing such as data entry is quickly followed by the ability to redeploy your resources toward higher-value tasks. Furthermore, intelligent automation allows mortgage professionals to scale their businesses virtually unlimitedly with the expectation that your unit cost for loan processing will reduce.
Decades of experience within the mortgage industry combined with cutting-edge technology have resulted in two primary solutions offered by HelioNext to help mortgage professionals benefit from intelligent automation.
The HelioNext post-closing audit optimization solution enables professionals to seamlessly audit loans using an internally developed regulatory checklist.
The HelioNext mortgage automation platform transforms overall mortgage loan processing by reducing processing time by more than 50%, enhancing productivity, and lowering the per loan processing cost for our clients.
For more details on the above solutions please visit or feel free to book an appointment with an executive to see how we can help your business.